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PQASSO - Quality Area 4: User-Centred Service

This section provides guidance and resources on involving service users in the planning and delivery of services. It also provides information on how to publicise services to potential users:

Service User Involvement Guide
Service User Involvement Research Report

Setting Up and running User Fora:
Designing a Survey: Guidance
 

User Complaints; Procedures, Guidance: Outlines a clear process for ensuring users can make formal complaints about the service they receive
 

Equal Opportunities Monitoring Form: This link will provide you with a model diversity monitoring form

 
Spectrum’s Volunteer Equalities Monitoring Form : Spectrum monitor how well they are achieving participation by under-engaged groups within the Lesbian, Gay, Bisexual and Transgender (LGBT) communities.
 
     
     
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