Good starting points are these three guides aimed at small voluntary organisations with little or no experience of monitoring and evaluation. They are practical step by step guides:

First steps in Monitoring and Evaluation                                

An Overview of Monitoring and Evaluation

Evaluation Model

Key terms and definitions: A glossary of the key terms relating to monitoring and evaluation

Things to think about if you are commissioning an evaluator:

How to cost an external evaluation

Guidance on how to measure and record outcomes:

Measuring outcomes

Model monitoring form that could be adapted: Registration and monitoring form for short courses

Methods you can use to find out what your service users and other stakeholders think about your service, or to research what other services or activities you could be providing:

Questionnaires

Focus Groups

Interviewing

Introductions to quality assurance systems:                          

First steps in quality

Introduction to quality assurance